Store Policies

Shipping Policy

FREE shipping is available for U.S.A. orders only. For destinations outside the U.S.A., please contact us for a shipping quote prior to ordering.

Shirodhara Warranty

One-year guarantee. Returns are accepted within 30 days of purchase, considering damage and use of the product. The customer agrees to pay "return" shipping costs and a 20% restocking fee—no refunds after 30 days. There is no warranty if you drop it and it cracks or gets dented—the warranty is handled directly between the consumer and manufacturer. After one year, we will do repairs if needed for a small fee if the customer pays shipping costs. Our products are made to last a lifetime. Customs fees, tariffs, taxes, and duties that may be assessed on the package when it arrives in your country are the responsibility of the customer and are not included in the shipping quote from us.

Steam Tent Warranty

One-year guarantee. After one year, we will do repairs if needed for a small fee if you pay shipping costs. Our canopies are made to last a lifetime. Customer agrees to pay return shipping costs and a 20% restocking fee.

Tuition Refunds

If you cannot attend a workshop, a credit voucher will be awarded to you that can be used for up to two (2) years. There will be a $25.00 processing fee for each cancellation. Please note that all money received for deposits and tuition is non-refundable unless the instructor cancels. In cases of inclement weather, the class will be rescheduled.

Please see individual class pages for additional refund information.

Privacy Policy: What information do we collect?

We will ask for your name, e-mail address, billing and shipping address, and telephone number. We will also ask for your credit card information, which is only stored while you are placing your order, for your protection. Stripe processes our orders, and we never have access to your credit card information after a sale.

How do we use personal information?

The information you provide to purchase merchandise from us is used to fulfill your order. In addition, you may choose to (opt-in) to receive an e-mail newsletter with special promotions, new arrivals, or new features of the site. You can remove yourself from our newsletter list by contacting us anytime.

Do we share personal information?

We do not sell or rent personal information to others. We may, however, disclose personal information if we are required to do so by law or have a good faith belief that access, preservation, or disclosure of such information is reasonably necessary to protect the rights, property, or safety of our school, its users, and the public.

How do we keep your information secure?

The personal information that you provide, including your credit card information, is maintained on secure servers and protected by industry-standard Secure Socket Layer encryption. When entering personal information, look for an icon at the bottom of your browser window that indicates you are on a secure page. We use Stripe to process all our secure orders. 

Changes to this Policy

Please note that this Privacy Policy may change from time to time. We expect most such changes to be minor, but more significant changes may occur. Regardless, we will post those changes on this page so you can easily find the information we collect and how we safeguard it. You should be able to readily notice any changes by the date stamp at the bottom of this page.

Last Updated:  February 2050